Pathetic service for a customer of more than 15 years - a follow up

<p>So it seems that writing scathing reviews of MTN's service is pretty much the only way to be taken seriously by them. It saddens me that one cannot get any joy from big corporates unless you make a public stink about them. </p> <p> </p> <p>After paying over R2000 to have my service reconnected, which took more than 7 working days to do, only a few days later my service has been disconnected again. I go into an MTN store to be told that my number has been permanently deactivated, but because it's Sunday no one can help me because the Customer Care department is closed on weekends. </p> <p> </p> <p>Fine, I call the call centre on 808 this morning (Monday) to be told by a consultant with a MAJOR attitude problem that I can't be helped over the phone and must go back into an MTN store to sort it out.</p> <p> </p> <p>While I'm sure you believe that your customers (or as you clearly perceive us, stupid saps) have nothing better to do than to shlep to your stores time and time again to be given the run around and to be told a different story from each and every consultant, I wish to tell you that in fact this is not the case. </p> <p> </p> <p>To summarise - no one gave MTN authority to permanently deactivate my account. It is REPREHENSIBLE (please look that word up in the dictionary) that I was effectively forced to settle the balance on my account only for yourselves to promptly PERMANENTLY deactivate my number. This is now another task in a list of issues that is now my problem to sort out. Not even a single call from MTN to enquire about the deactivation or request authority to do it. </p> <p> </p> <p>DISGUSTING AND ********* SERVICE YET AGAIN FROM MTN. I have had to purchase a prepaid SIM card just so that I can be contactable.</p> <p> </p> <p>In fact don't even bother trying to resolve my issue. There's not a chance I will be signing a new contract with MTN again.</p> <p> </p> <p> </p>