Pathetic service for a customer of more than 15 years

<p>My account was suspended and placed with the legal department because it was in my father's name, who passed away unexpectedly at the beginning of this year. MTN continued to debit my father's account for months even though I presented them with his death certificate only a few days after his passing. </p> <p> </p> <p>Arrears accumulated on my account and I paid this debt off in full once I was granted access to this account (as executor). It has now been two full calendar weeks since I paid the outstanding amount on my account and MTN has still not bothered to lift the legal status of my account and therefore I still have no service.</p> <p> </p> <p>Countless emails and calls to their legal department and call centre have proved fruitless as I'm just told by the consultant that they will email the legal dept and ask for the status to be lifted. No action, no reply from the legal dept and my phone remains cut off in spite of the fact that my account is fully paid up.</p> <p> </p> <p>Absolutely PATHETIC and DISGUSTING service, you clearly do not care about your customers. I have been with you for over fifteen years and will now be canceling my contract and moving to one of your competitors. </p>