Pathetic service

Received my upgrade during lockdown level 5, within the first the speaker packed up. I then had trouble charging the phone then I would keep getting an error message, I let them know at the mtn branch in the Strand about the faulty speaker and was told by Anthea that there was nothing that could be done as we were at that stage in lockdown 4. On the first day of lockdown 3 I took the phone in to be sent away, either it would be fixed or replaced. It has now been more than a month with no feedback from mtn. I use the phone for business purposes with regards to emails and WhatsApp and am having to use a very old phone which has none of these functions. It has been very frustrating dealing with mtn, they have that I just don't care attitude. Doubt I will be staying with them when my current contract expires, I have received pathetic service from them.