Pathetic service - Empty promises - Breach of contract - No response to emails sent - Ref *** still no feedback

Mtn is really pathetic when it comes to customer service. I have been struggling for 2 months now. They are all talk and no action. Email correspondence below From: Fransch, H. (Howell) Sent: 02 February 2018 08:04 AM To: 'Alice Maholeho [ MTN Resources ]' ********** 'Patience Moloko [ MTN South Africa ]' ********** ********** ********** ********** ********** 'Baitsi Matona [ MTN South Africa ]' ********** ********** ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT Good morning Alice / Patience Please could you respond to my email sent this past week. If this matter is not resolved today, I will lodge an official complaint with ICASA today Do I have to wait for another 2 months before I get the refund as per your email dated 22 January 2018. Awaiting your favourable response

From: Fransch, H. (Howell) Sent: 31 January 2018 06:51 AM To: 'Alice Maholeho [ MTN Resources ]' ********** 'Patience Moloko [ MTN South Africa ]' ********** ********** ********** ********** ********** Baitsi Matona [ MTN South Africa ] ********** Cc: ********** ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT

Good morning Alice / Patience Please could you respond to my email sent yesterday morning. Do I have to wait for another 2 months before I get the refund as per your email dated 22 January 2018. Awaiting your favourable response Regards HP Fransch

From: Fransch, H. (Howell) Sent: 30 January 2018 07:53 AM To: 'Alice Maholeho [ MTN Resources ]' ********** Patience Moloko [ MTN South Africa ] ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT

Good morning Ladies Hope you are well. Please advise when I can expect the funds to be credited to my account I am also still waiting for the copy of my contract with the financial details inserted Awaiting your favourable response Regards HP Fransch

From: Alice Maholeho [ MTN Resources ] ********** Sent: 22 January 2018 09:56 AM To: Fransch, H. (Howell) Cc: Patience Moloko [ MTN South Africa ] ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT

Good day Mr Howell Percival Fransch Thank you for your patience Please find this as confirmation that we have agreed in crediting you with the airtime value that you were supposed to receive The airtime value is R 55.00 * 24months and it comes to R 1320.00 We will log a credit request, once it reflects, we will have it refunded into your bank account Trust that the above is all in order. Kind Regards, Alice Maholeho

Retentions & Winback Agent Tel: ********** Cell: +27 83 ********** **********