Pathetic Service

I app**** online for an MTN contract on the 29th of April. My phone was supposed to be delivered on the 14th of May. On the day of delivery I called the courier company to find out why I haven't received it my phone yet and they told me the courier truck was hijacked and I need to contact MTN to make other arrangements. Note that I made the call...if I hadn't, I wouldn't have been made aware of this in the first place.

I called MTN on the same day (14th May) and was told my application was resubmitted and I will receive a replacement device.

I have had to call every single day to find out what is happening and every time I call I get transferred from pillar to post with everyone telling me they've escalated the matter, yet nobody calls me back to give me feedback.

3 weeks this week and i have not received a phone that i app**** for with you. Regardless of what happened (phone being lost of ****** in transit), a company with good customer service would have made sure they attend to this as a matter of urgency to keep their customers happy.

I have been far too patient about this and i cannot take it anymore. It seems these days one has to complain first before people take you seriously and actually realize that you're a customer.

Your service is PATHETIC!