Pathetic service

Good day

On the 21 November 2019 I lodge a claim with mnt insurance for my cellphone device which was damaged. After paying the access amount of R150, the device was collected by their courier on the 5th of December 2019. I tried to call their insurance department to do a follow on the device and unfortunately everytime their useless consultants tells me that, they are unable to get hold of they repair center. They even promise to get back to you and never do. I think they (MTN) have trained their consultants how to lie to their customers, cause they alll sing the same tune. It has been over a month now and have joy in the situation. I lodge a second claim for my second device and they are coming up again with stories. I pay my insurance every month without fail, but they fail to deliver. I have 2 more contracts that needs an upgrade they can kiss those 2 goodbye. Their service is beyond pathetic even the municipalities do better than them. There are no words to describe how useless you are. YOUR SERVICE IS BEYOND Pathetic

You ended up mixing my claims. Is there a person who is compentent to do the right job there. I have be calling million times but still one is able to assist me.

Regards Zandile