Pathetic Service

I know you're going to blame your service delivery on the COVID **** but I'm FED UP. For 2 months we have been trying to upgrade 1 of the 7 numbers we have available to items that are NEVER in stock. Then this morning we eventually get told there is stock. Halleluja, just to be told we are blocked as we owe you R186,50. Nevermind the R3200 we paid EVERY MONTH and have been paying during lockdown with NO relief from you!!! Fine, so we get told to call 135 and press 0 to make a payment and the system will let them be able to proceed with the upgrade. **** ME SIDEWAY, what a mission, 153 and 0 says INVALID option. We resort to other methods after this. Then get asked 101 million questions about our bank details and 12 OTPs get sent to the phone. This has never happened before. So we stop the call. We still can't get to the billing or accounts department to send the proof of payment for R210. Now we get told, sorry 1st come, 1st serve! ***!!!!. I swear I'm not even going to bother upgrading with you people anymore and will just take each line over to Vodacom once it's done. You can't even do the simplest of favours and keep a Samsung Tab S6 Lite aside for us!!! NEVER NEVER again. 14 years with you and we are DONE!!!!! in 72 hours (if ever your systems update by then) all the stock will be gone, ONCE AGAIN!!!