Pathetic service

MTN and DSV PAthetic service This review is for MTN / DSV Mounties. I app**** for a new contract with MTN on 23May 2023. Got confirmation that it was approved and that the courier company would make contact for delivery. Finally got a call from DSV on the 25 May on stating that it would be delivered on Friday the 26th only to get a call later that day to say they will deliver Saturday at my house between 8 and 13hoors . Then I got a message to say driver is on the way but nothing for the hole day I waited. On the on the 29 I call very early in the morning then I'm told that the driver called me and took a picture of my house with red fence. Then the lies started to irritate me because I don't have a red fence. Later on a guy calls me to arrange a delivery for today.

On 30 May 2023, DSV arrives with my parcel. The driver tells me that he can't "deliver" my parcel, as their Biometrics device cannot verify prints and i am not the only one having this issue- clearly a problem! The driver says this often happens

I phoned MTN and was told that the instruction to DSV is that they should use OTP and not Biometrics. MTN states that they will give instruction to DSV to deliver on 30 May 2023

Can the two companies please sort out their problems and not inconvenience me?? I am sick of hearing "but they are supposed to this and that".