PATHETIC SERVICE DELIVERY MTN

PATHETIC SERVICE DELIVERY MTN

I app**** for an upgrade on the 12th of March 2019 was requested to send my documents through which I did send through immediately.

I phoned on the 12th of March to confirm if my documents was received and it was confirmed that it was received and uploaded and that the consultant will phone me back.

No phone call received, I phoned on the 13th of March 2019 to confirm if everything is in order and the consultant confirm that everything is in order, and that they will get the consultant that originally assist me on the 12th of March 2019 phone me back.

No phone call received still, I phoned again on the 14th of March 2019 to confirm if I will received a notification or phone call the consultant confirm that there is currently a back log and that he will request my consultant to phone me back.

No miracles happen and I’m sure I just know by know that no one will phone me back. I think this is totally ridiculous and pathetic service and the most pathetic service that I received so far from MTN.

I just want to put on record if you don’t pay your bill ASAP your services get suspended but yet MTN can have a back log.

Where is the back log ? And I can’t see that it is my problem as a customer that you’ve got a back log sort out your systems and admin and improve maybe for a change your customer service to better quality.

Hereby I wish to receive a notification ASAP from MTN when I can expect my phone and what is going to get done about the bad pathetic service, that I received. Contact Number ********** 197 Elize Starbuck