Pathetic service delivery followed by arrogance

<p>I have a data contract with MTN for the past 20months. This contract that costs us R599 per month is set to expire in a few months. It is but one of five contracts I have with MTN in my private capacity. I found out two days ago that I have been paying for this data contract without having received a shred of the 3GIG data that was due to me for the past 20months. All because MTN staff did not adjust the necessary settings on the i-pad as they were supposed to. My daughter received the i-pad as a gift and since we use wi-f i at home, we did not know that we were also supposed to get 3GIGs of data per month. I called 808 and received a reference number “REQ ********** ” call reference ********** 77. I was also referred to a branch. I visited the Clear water mall brannh who confirmed that the settings were not initially effected by MTN staff as was supposed to have been done. They also validated that no data was used on this contract due to MTN’s mistake of not having managed the settings upfront. The assistant then effected the necessary changes in settings that eventually enabled the data to reach the device. When I asked what MTN is going to do to compensate me for having lost out on 20months of data at 3GIGs per month, the assistant told me “NOTHING”. According to the assistant we (the customer)should have queried it and since we did not query it at the onset, there is nothing they can do by way of compensation, even though they did not do what they were supposed to do. This in spite of the fact that it was their mistake to begin with. My family and I have been with MTN for more than 20years and have spent hundreds of thousands of Rands with them in our private capacity. This response is nothing short of devious business practice. I’m writing this review in the hope that it can make others aware to check everything that they are paying for and to query any anomalies, for MTN’s policy is clearly, if the customer does not query it, they say and do nothing. Thank you MTN, your arrogant response to poor service delivery has prompted me to cancel all five of my contracts with you as and when each contract expire. There are simply too many other suppliers out there who will gladly take on my business and no one should have to settle for such incompetence and then expect the customer to pay for services not rendered yet carry on with business as usual. My family and I are done, albeit more than 20years later. </p>