Pathetic Service Delivery

My Sony Xperia M2 Aqua's batt died.I tried to charge it,nothing worked.11.2.16 I contacted Autopage Tygervallei to discuss the situation re my phone.The old lady answering was so rude & told me they are closing down I should contact Autopage Moorreesburg coz theyre not going to help me.11.2.16 I send my phone to Autopage Moorreesburg for repairs.Unfortunately they didnt help me,but directed me to someone else to do the repairs without knowing what is wrong with my phone.Not happy with this at all,because my phone is still under guarantee & I have only had it for a few months.Very disappointed in the pathetic service at Autopage & for them not following the procedures regarding contract phone repairs.I had no choice but to take my phone to the person they suggested.Unfortunately he could not fix it.Im currently stuck between 2 service providers.Autopage is closing down & do not feel the need to help me.MTN will take me over,but to date have not done this because Autopage are still existing.Where does this leave me?What am I suppose to do?This is not acceptable!My phone must either be fixed/replaced.Urgently waiting on response!