PATHETIC SERVICE/CUSTOMER SERVICE

numerous times i contacted mtn for my arrears with my contract and asked for someone high in charge to contact me as i had the full amount available to pay for my amount in arrears, nobody has contacted me and i had absolute no response from them, i emailed them and called many times and went in store but no help was given to me and then i get a call that my account has been handed over to a legal department and i must pay a ridiculous amount or further action will be taken!!! this is pathetic as i made many efforts to get hold of them and settle my arrears but no luck and now a ridiculous amount must be paid, i have emails to prove my statements. i wont pay a cent until someone calls me from mtn to explain this attitude.