Pathetic service, conflicting information and out to just ***** your money!

Pathetic service, conflicting information and out to just ***** your money!

Called MTN to cancel my contract number. The lady said I must give 30 days notice - this was on 5 Nov. Not once did she take the time to explain financial implications from a R286.09 monthly cost increasing to R1642,61!!!!! That is preposterous. I got an SMS to inform me of this so naturally I called the 6th of Nov to enquire about this SMS as I cancelled the number. The gentleman told me since the full term of contract has passed I can cancel the number WITH IMMEDIATE EFFECT NO charge as it's not in upgrade period however cancellation department is not open so I must call back today : Ref ***. I called just now and asked exactly what I was informed to do Saturday. The first lady at the contact centre confirmed I can just change it to a pre-paid number then there is no further charge, so I politely asked her to assist with getting this done as I cannot pay a R1400 like that without ANY NOTICE OR EXPLATION. I signed a contract for a set cost... NOT for an increase like this and was never contacted about it. SO..... I was tranferred to cancellations JUST so I can be told by the agent THELMA NGOBENI - NO I must give 20 days notice of cancellation as per the contract. This contradicts what I was told Saturday and the agent just spoken to before her. Then I asked change it to pre-paid and she said NO even for that I must give 30 days notice. I must look at the contract cancellation period - THERE IS NO VALID CONTRACT ITS FULLY PASSED! ... YOU WANT TO TALK ABOUT A CONTRACT THEN YOUR CONTRACT SHOULD INDICATE FINANCIAL CHANGES POST EXPIRY IF YOU GOING TO RIP SOMEONE OFF THIS WAY. I can understand or expect the charge I signed for in the contract - not this type of *****ing! The agent, Thelma, just said she is listening to me but what must she do?? Seriously - escalate it and sort this **** out. If I get information given to me I EXPECT YOU to honor it like I was informed Saturday and by agent 1 today. IT is unacceptable and I expect the 1 out of my 6 contracts I have asked to cancel TO GET CANCELLED. I am a good loyal customer of over 15 years but I will cancel each and every contract I have with you! SORT THIS **** OUT IT'S UNACCEPTABLE.