Pathetic service

have been a loyal MTN customer for over 10 years. Unfortunately, the service I have received recently has been extremely disappointing.

On 12 June 2025, I made an arrangement with MTN to settle my account under reference number ***. As agreed, I have made payments for two consecutive months without fail. Despite honoring this arrangement, all my lines were suspended today.

When I contacted your call centre, I was advised that lines are only opened for two months, and then suspended on the third month. This condition was never disclosed to me at the time I made the arrangement. Had I been properly informed, I would have reconsidered or made alternative arrangements.

This lack of transparency and the disruption caused is unacceptable. I request:

Immediate reinstatement of all my lines.

A full explanation of why this critical condition was not communicated.

Written confirmation of the correct process moving forward so that this does not occur again.

I trust MTN will resolve this matter urgently and restore my confidence in your service.