Pathetic Service

According to MTN my account is not up to date and they did not receive my last debit order for this month. My phone's data and line was switched off. I sent though ALL my bank statements from last year since I opened my account because according to MTN their is a payment from March outstanding. and I still haven't gotten any feedback from MTN, I am phoning and have been holding the line for 20 MINUTES now so speak to a manager to get this sorted and no answer!!!

I phoned MTN last week and my line was reopened. But my problem not sorted out yet. ALL my debit orders and payments shows on my Bank Statements which I sent through, but I am getting no assistance!!!!!!