Pathetic Service

I paid my MTN account on the 25 March in store at Woodlands Mall. The lady said that I should put my phone off and on and it will be working. When you call the number says the number I called is not available on the MTN Network I went back in store the following week and the gentleman that assisted says that it looks like they cancelled my contract. He then told me to call 135 and report it. I did that on 31 March. The lady said that she couldn't pick up my number but with my ID number she can pick up my details. She then logged a ticket and gave me a reference number. A week after that the number was still not working. I have been on the phone with them for hours. They apparently can't transfer me to their legal department as they are working from home so asked me to send an email to *** which I did on 13 April. It sent me an automated response to say someone would be contact me in 2 days. It is now the 19 April and still no response via email or a call. Can someone please call me on *** or email me on ***