PATHETIC SERVICE BY MTN SOUTH AFRICA! NEVER TAKE A CONTRACT WITH THEM BECAUSE THEY ARE NEVER REACHABLE!!!

My wife, Nomfezeko Mpiyakhe was advised by MTN to communicate with them via Twitter Direct Messaging. The intention was for us to obtain a settlement letter as her MTN account was written off as bad debt.

We managed to only get the amount due with banking details but as for the official settlement letter requested, it remains a dream till this very moment.

After failed attempts to obtain the settlement letter we decided to R2200 as opposed to the R2083.35 that was initially provided by MTN. We now need them to provide us with a Paid up Letter so that we know that the account is closed. This has not been possible because MTN is no longer replying to my messages on Twitter DM as per they had requested.

What is painful is that they went and flagged this account as a “Default” on ITC without having contacted me ever.

This cannot be fair! It’s completely unacceptable and ***********!!!