Pathetic service by MTN insurance

<p>I logged a call for a problematic phone in early November. No one has gotten back to me & this is affecting my mothers life because she is the user of the phone with problems.</p> <p> </p> <p>I'm very disappointed because the number for the insurance department doesn't get answered. I then phoned customer care and when they transferred me, the phone cuts.</p> <p> </p> <p>I really need someone to call me back urgently on ********** 282 before I take away all my contracts from MTN.</p>