Pathetic service by MTN and Jabulile Myeni

I app**** for a new contract online and received a one line email with a reply 'We've hit pause on your credit check until we have all the documents we need. Please chat to your agent to find out what we need from you.' With this being an online application, there is no agent to contact.

The email was a plain text email, not even on an MTN template, without further information on how to do this. I contacted the customer care and received a pathetic response from Jabulile Myeni stating 'Kindly be advised to revert back to the point.'

Clearly your customer care agents do not care about the customer and do not need any new business.