1 reviews | Active since Sept 2016
Pathetic service by MTN
<p>My Samsung Galaxy Note 4 went for repairs and when I got my phone back, the stylus pen wasn't attached. I have been trying to get my pen back since August. The repair centre says the document they have does not show the pen was attached but the document that I have shows it is attached. On Saturday MTN Newcastle tried to get me to take a cheap second hand pen that doesn't even work properly, how pathetic from MTN to treat their customers like this. I don't know who to contact anymore because I don't get any help from anyone. I will never again take a contract from MTN, and I will advise people to also be careful of MTN. Their services is pathetic and useless....</p>
Good day Chantel,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Chantel,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***