Pathetic Service

I did an upgrade 6 weeks ago, online. I haven't received my phone yet. Spent uncountable hours on the phone trying to speak to someone who could help me, but nobody seems to know where in the system, the phone is, and nobody at the call centre seems to care. Now I have sent emails and facebook messages, I got some reply, but it is already a week later, and nobody seems to be able to help me. Apparently it is not possible to cancel te upgrade, I have to wait for the phone to arrive, and then send it back. Never in my life I will use MTN Direct again!!!