Pathetic service

Actually if there were no stars I would click that. I have a series of issues with MTN and it’s not the first time- I am actually a loyal customer for the past 8 years but they are of no assistance at all. I keep calling about my order that actually got delivered to me but the courier was unable to hand me my package because of failed biometrics mind you this is the second time this has happened and now I am calling every department and I hear different stories that either I must go into store or the application is still processing or even that I must wait 5-10 working days for someone to contact me. NOBODY has any answers- and I already have a contract with MTN I was ordering a new device and I still can’t get that delivered to me. I’ve been trying to get ahold of MTN SA and head office and no luck. The service is horrible, nobody gets back to you, nobody gives you correct information, they don’t know what the hell is going on. I need answers!!!