Pathetic Service

App**** for an MTN contract online and was informed that DSV would be in contact to arrange delivery of the device. DSV contacted me to arrange delivery and advised on documentation to have on hand. Tracked my order on the day scheduled for delivery and the status of the delivery was "placed on hold". I contacted DSV to ask why my delivery was placed on hold and was informed that I cancelled my order and MTN has requested that the device be returned to MTN (I never cancelled the order- Would I be tracking an order I cancelled?). I call MTN and am informed that the order is still open on their side and the device is with DSV. So which one is it? Is my order cancelled or open? Is the device with MTN or DSV? This is honestly the worst service I've ever received and if I could I would personally collect the device but apparently that is not possible.