Pathetic Service at MTN

In June of 2023 , I received a call from MTN telesales agent who sold me a contract home router for an amount of R420 and assured me my account will be debited at the end of July on my chosen debit date. However this was all a lie and as I was debited a amount around R640 at the end of June and when I wanted to cancel my policy around the 28th of June I was passed from pillar to post.

I spoke to the telesales team who confirmed that the debit date was July and in addition confirmed the sales agent "round off the amount to R420 it's actually R422) quite shocking if you ask me , they then transferred me to the billing team to get this rectified and the lady refused to assist me or even escalate my matter to a manager , she said "hang up and a manager will call you back" to date I am still waiting for a manager's calls. I have sent 5 emails , to the customer care and cancellation department and no one is taking accountability and trying to reach a resolution.

I refuse to pay any cancellation fees as no one has tried to assist in clarifying or resolving the issue. I was sold a contract with inaccurate information provided and no honesty from their path.

I am very disappointed and disgusted at the treatment one receives from the employees at MTN.

For such a big company, their customers are not important.