PATHETIC SERVICE AT MTN AND USELESS PEOPLE EMPLOYED IN THEIR EAST RAND MALL BRANCH

HI I HAVE CALLED MTN 3 TIMES IN LAST WEEK TO CONFIRM IF IT IS POSSIBLE TO HAVE A DUAL SIM FOR MY SMART WATCH, SO THAT I CAN LEAVE MY PHONE AT HOME WHEN JOGGING AND ONLY CARRY THE WATCH. I WAS ADVISED BY 3 SALES PEOPLE THAT THIS IS POSSIBLE I WAS DIRECTED TO AN MTN STORE. I ALSO ASKED IF IT COULD BE ARRANGED THAT THIS COULD BE COURIERED TO ME A SUPERVISOR WAS MEANT TO CALL ME AND NEVER DID!

FURTHER TO THIS PATHETIC EXPERIENCE I WENT INTO THE MTN EAST RAND MALL STORE, I WAS DISGUSTED AT THE LEVEL OF CUSTOMER SERVICE, A GUY OPENED THE DOOR TO ASK ME WHAT I REQUIRE , AS I EXPLAINED HE STOP LISTENING AND TURNS TO 2 FEMALE CUSTOMERS TO SPEAK TO THEM INSTEAD , SHOWING UTTER DISREGARD FOR WHAT I JUST ASKED HIM...THEN CONFUSED BY WHAT WAS ACTUALLY DISCUSSED TURNS TO HIS COLLEAGUES 2 LADIES AND ASKS" DID U EVER HEAR OF A DUAL SIM CARD?' THEY THEN ALL SAY "NO WHAT IS THAT, WE DON'T DO THAT" I THEN AM ASKED TO ENTER WHILE THEY HELP OTHER CUSTOMERS I WAIT FINALLY IM ATTENDED TO , THE LADY KEEPS TELLING ME SHE NEVER HEARD OF THAT REQUEST BEFORE , I THEN GOOGLE AND SHOW HER THE MTN WEBSITE. AFTER 10 TIMES CONFIRMING THEY DONT OFFER THAT SHE DECIDES TO CALL HER MANAGER ( HIS NAME IS DINO) , SHE THEN EXPLAINS ALL THE SAME THINGS I TOLD HER IN THE BEGINNING SAYING THE MANAGER WILL CALL ME BACK AND OFF COURSE HE NEVER DOES... BESIDES THE FACT THAT NO ONE COULD HELP ME I WAS DISGUSTED AT THE SALES PERSON ATTITUDE 1ST THE GUY SHOWS DISRESPECT WHILE I AM TALKING TO HIM , NO APOLOGY I HAD TO ASK IF I MAY CONTINUE AND IF HE IS DONE...THEN AS FOR THE LADY WHO HELPS ME IS ABSOLUTELY RUDE TELLING ME I HAD TO BUY THE SMART WATCH AND PHONE TOGETHER ... FURTHERMORE WHEN I SAID TO HER I CALLED MTN DIRECT AND MTN ON 083 135 AND THEY BOTH CONFIRMED 4 DIFFERENT PEOPLE INFACT THAT THIS IS POSSIBLE TO GET A DUAL SIM , I THEN ASK FOR HER DETAILS SO WHEN I CALL AGAIN AND THEY ASK WHO I SPOKE TO I CAN REFER TO THAT SHE RUDELY SAYS TO ME" WE DONT GIVE SUCH INFO..." SO I SAY YOU CANT GIVE YOUR NAME, SHE RESPONDS " YES WE DONT DO SUCH THINGS" SHE ALSO ADDS THE SYSTEM IM ON WONT ALLOW THAT SO I ASKED HER WHAT THAT MEANS AS THAT IS AN INTERNAL PROBLEM AND WHAT SHOULD I DO? SHE TELLS ME SHE DOESN'T KNOW THEN I SHOULD MOVE TO VODACOM! IN THE END ANOTHER GUY COMES OUT THE BACK , WHO WAS A BIT MORE HELPFUL SAYING AS FAR AS HE KNOWS THEY CANT AND THAT THE MANAGER DINO WILL CALL ME WHICH HE HASN'T UNTIL TODAY.

IM SHOCKED AT THE LEVEL OF INCOMPETENCE FIRSTLY FROM MTN... THEY CLEARLY INDICATE ON THEIR WEBSITE THAT THEY OFFER A DUAL SIM. I SPOKE TO A LADY WHEN I CALLED MTN WHO CLEARLY EXPLAINED WHO IT EVEN WORKS. STORE PEOPLE ARE THEN DUMBSTRUCK FURTHER TELLING ME THEY NEVER RECEIVED TRAINING ON SMART WATCHES ETC. IS THIS MY PROBLEM AS A CUSTOMER? IM DEEPLY UPSET BY THE POOR SERVICE , THE RUDENESS OF THOSE UNCOUTH INDIVIDUALS , THINKING THAT PEOPLE IN SA ARE LOOSING THEIR JOBS I CANT IMAGINE HOW IDIOTS LIKE THAT REMAIN EMPLOYED.

I KNOW SIT WITH A SMART WATCH THAT IS ANDROID COMPATIBLE ALL I WANT IS A SIM THAT I CAN PUT IN THE SMART WATCH SO WHEN I RUN I CAN LEAVE THE PHONE AT HOME AND TAKE THE WATCH TO RECIEVE CALLS AND WATSAPP MSGS.

IM NOT SURE HOW MANY CALLS MUST I MAKE , HOW MANY PEOPLE MUST I CONTACT TO GET SERVICE FROM MTN. I WOULD URGENTLY LIKE TO RECIEVE AN ANSWER FROM SOMEONE IN CHARGE OF THE EAST RAND MALL BRANCH . I VISITED ON 22 JULY AROUND 12H30PM, I WOULD LIKE TO KNOW WHO ARE THE 2 STAFF THAT ARE SO PATHETIC THE LADY HAD A BEANIE AND THE THERE WAS A GUY THE OTHER LADY IN STORE HAD BRAIDS SHE WAS FINE, BUT THE OTHER 2 ARE THE MOST *********** PEOPLE EVER! I WANT CLARITY ON HOW MTN WILL RESOLVE MY ISSUE NOW!!! I SICK OF CALLING OR GOING INTO A BRANCH IF THEY CANT HIRE TRAINED PEOPLE THEN PERHAPS I MUST MOVE TO VODACOM AT LEAST THEY DON'T DISRESPECT CLIENTS.