Pathetic Service at MTN!

My aunts phone was ****** today. We checked online and two numbers were available for MTN. 083 135 and 083 173. We immediately dialedthese numbers and for both of these we had to listen to numerous messages directed at Unisa students followed by messages about data packages/deals. Then 3 options were presented to choose from - none of which were options to report a ****** phone. MTN?? We live in South Africa! Eventually after listening to a string of messages we reached an agent. At that point we were pretty anxious as my aunt uses her phone for her business banking. We were assisted by Nokwanda, an unhelpful, rude agent who only made our experience even worse! I have now convinced my aunt and uncle that they have no choice but to switch to Vodacom as soon as tomorrow. MTN is completely disconnected from how to truly service customer needs, especially in an emergency! I never thought that it could be possible for a company to take over from where Telkom left off, in terms of poor customer service, but MTN you have proven me wrong. Own your space as the worse telecommunications provider in SA!! So glad I am with Vodacom, where there is indeed power to me! Somebody switch off the lights at MTN on your way out.