1 reviews | Active since Nov 2015
Pathetic service at MTN
I recently ported my line from Cell C to Mtn after signing for a new contract. The service at Mtn has been nothing but pathetic. Data depleting at an outrageous rate, too many unsolicited messages after recharging, but most of all inaccessible call center. I have tried for 2 days to talk to a call center agent without getting through. The option is just not available. Lakeside mall Mtn, have no clue while a lady at Mtn Eastrand mall was rude and had an I know it all attitude. Yesterday I went back to Cell C and requested that I port my line back from Mtn but to my utter disgust, I'm told MTN have rejected the request. I feel like I'm being held to ransom. If I can't get access to a call center for over 2 days, why should I be forced to stick to such a network?
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Retetions department with the below reference number to assist with the porting request.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Retetions department with the below reference number to assist with the porting request.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.