1 reviews | Active since Jun 2011
PATHETIC SERVICE AT MENLYN
<p>Took out a contract at Menlyn mid december and to date no feedback from the branch yet I keep receiving sms' stating alls approved and that the branch will contact me. </p> <p> </p> <p>Is this how mtn prides itself? Non existent customer service! </p> <p>I need a new phone, so I guess I'll stick to expensive yet trusty Vodacom!</p> <p> </p> <p>Will NEVER recommend anyone to go to Menlyn!!</p> <p> </p> <p> </p>
Trying to get a hold of the manager is a mission!
Trying to get a hold of the manager is a mission!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***