PATHETIC SERVICE AT CALL CENTRES

Good day, I have requested a secondary contract on my existing account for my Mum who was a cell c customer<br> <br> The contract was approved, I received a call from the courier last week some time to deliver the phone but I was at the hospital & not at work, I requested to change the delivery address but he said that cannot be done so I should advise him when I am back at work.<br> <br> Since last THURSDAY, my mum's line has been disconnected, I have made several calls trying to establish where the phone is, as usual I end up with a DUMB, UNHELPFUL PERSON ON THE OTHER SIDE OF THE PHONE WHO IS NOT PREPARED TO LISTEN TO ME!!!<br> <br> Kreason Govender was assisting me but I have tried a few times today to contact him & getting shunted around as usual, can somebody please assist me urgently as my mum is now without a phone.