Pathetic service as usual

Wow this company is going from bad to worse , I took out a pre paid month to Month 5G Router contract late in 2025, but what wasnt explained that the router can only be used at one location and can only be moved once a year. Well after finding this out after the routers location was changed and subsequently was blocked for use. The reason it was blocked was explained to me by the customer service consultant , and i subsequntly decided to cancel the said pre paid monthly contract . The service consultant explained to me she was unable to cancel the contract from her side and i would need to return it to my nearest MTN store . This i did on the 21st Of February at the MTN Saveways Crecent MTN store in Witbank . The lady who attended to me was extremely rude and interrogated me where the box was for the device as well as ancil****ies that alledgedly came in the box whic i disposed of once i began the contract. After 10 Minutes at the shop i was told Its Done and i left the shop thinking all was sorted .Lone and behold they debited me at the end of February and when i enquired telephonically on the 5th Of March i was told by the Cancellations dept. that the contract was cancelled on the 27th of February but when i was put through to the billing dept. i was told the contract was still active . I was told i must return to the shop and sort it out with them . This is why i dont want any debit orders withy MTN as this isnt the first time it has happened