Pathetic service and still have the same problem

I submitted a submission for my cellphone to be blacklisted as a pre-requirement for claiming on my MTN Sp Insurance which actually took +2 and a half weeks to actually come through. Now I have recently found my phone and wanted to cancel my insurance claim as I am trying my best to be a good citizen but due to all the difficulties it does seem a lot easier if my cellphone does get lost again. I called MTN 083 1 808 and they advised me that I can't do un-blacklisting on my device through them and that I should rather go to ANY MTN store and they would be able to assist me. So I called Norwood which they actually never ever answer. I then called Greenstone and they said I could go to any MTN and bring the SAPS affidavit and my ID book. I then went into Norwood mall to which a Young man tried to assist me but said he couldn't cause they don't have the forms for un-blacklisting and that I need to go somewhere else cause they are not a franchise this is unacceptable and he was not very friendly. I have wasted so many hours to try and do the right thing by declaring my phone was found and ALL I WANT is to unblacklist my phone. Yet I am stuck with still no working cellphone.