PATHETIC SERVICE AND STAFF AT MTN

on the 7th july i called MTN customer care number, to cancel my existing business contract and block a cellphone that was ******. There were no guidance nor any direction within the call centre as who which department deals with what, the calls were being pushed around from one department to the next.

Eventually i sent an email with the termination letter to the email address provided, on the 24th August i called to follow up on my request.

Well i was not surprised when i was told the request had not been attended to, Ayesha Jaffer attended to my query and today the 30/8/2021, i have still had no response. i called her earlier today and was told she is on leave and will only recieve emails next monday.

i was then promised a call back and still nothing. I think the people, and attitudes at MTN speaks volumes of where this brand is heading.

PLEASE GET SOMEONE COMPETENT TO CALL ME, BEFORE THIS IS ESCALATED FURTHER.