PATHETIC SERVICE AND SIGNAL

So on the 13th of January 2016 I sent an email requesting for my contract to be cancelled as it will be ending on the 2nd of Mach 2016. I got a polite response Nonkululeko Makahathini basically asking for the reason of my cancellation. I responded \I am cancelling because of the bad signal, half the time I do not have signal. When I am at home it's even worse...\". Lerato Modiakgotla sent my query through to Coverage, Phumi Sijako sent me a template to complete and apologized for the inconvenience. Mkateko Ndichene asked for gps coordinates of my address, on the 18th he/she responded by saying \"A coverage query has been logged with reference number : ***,Investigations may take up to 10 working days\" and my reference numbers for this query are ***2 and ***3. I still haven't heard anything till date and the signal is still TERRIBLE. On top of the bad signal your customer service is lacking, at least one should be good. I want out and please stop sending me messages informing me that \"When I upgrade i will get a new handset...\". I AM NOT INTERESTED, YOUR SIGNAL IS SO BAD THAT I HAVE EVEN ACCEPTED THAT I DO NOT HAVE A PHONE AS SOON AS I GET HOME!! "