Pathetic service and poor communication

<p>I upgraded my cellphone 4 weeks ago (14 June) as I was due for an upgrade. The next morning my white Samsung s6 stopped working, and so I returned it to the store. I was told that there was no more stock of the white s6 and that one would be ordered for me, and would be delivered the following wednesday (22 June), and that I would be contacted. By the following thursday I had still not heard anything and so returned to the store. I was told the phone was still not there and that I should wait until the end of the week. By that point I had still not heard anything and so once AGAIN returned to the store. By this point I had been paying for a phone that I did not have for 2 weeks. It was then suggested that I take a black s6 that had already arrived. I accepted this, only to be informed that they only had s6 64gigs in stock which would cost me more and is not what I originally chose. At this point I was told more would be ordered and I would be phoned when they arrived. Last week I returned to the store as I had still heard nothing. They managed to locate an s6 in Mthatha, and I was told it would be delivered today. I went to the store again today and was told it would be there at 5pm. At 5pm I received a call to say that there had been a mix up and that the phone had been returned to Mthatha. I was asked to come into the store and to choose a new phone (Samsung a5), only to be told that they don't have that in stock either. I am now extremely frustrated as I have been without a phone for 4 weeks now, and everything seems to be made my issue to sort out. I am very disssapointed with this service, as I have been a loyal MTN customer for many years. </p>