PATHETIC SERVICE AND OVERCHARGES NOT RESOLVED

We should have a rating of half a star - my experience is not terrible - it is indescribable - it is more like Atrocious. Dreadful. Abominable. **********...

My problems started with querying the upgrade of my 2 data contracts with MTN on 14 September 2020. I have had one disappointing experience after another (more than 15 telephonic and email interactions) from conflicting info from the so called service "champions" (a paradox), to no feedback, non delivery of items, being overcharged - the list goes on. Unfortunately I cannot relate the whole story here as it will probably exceed the allowable limit of characters. I have wasted calls totalling more than 2 hours which I am out of pocket for.

Is there any recourse - can we engage with with an Ombudsman or do we just accept the pathetic service? The problem is that it also concerns money which is hard to come by these days especially with people being laid off. Does anyone have some suggestions. I see from other posts that MTN does not respond.