Pathetic service and offering services that they can't actually provide

I visited your mtn owned store in mall of Africa on the 27th November 2020, I enquired and was told that the deal I want comes to a total of R569 p.m, for the Samsung galaxy A31 and galaxy watch 3. I then indicated then I will decide and come back.

I then went back on the 29th November, only to be told that the store doesn't have stock of the watch and didn't even have stock when I came in on Friday. I was told to go to the morningside store.

On Monday, 30 November I went to the morningside store and was assisted by Lerato. Lerato then told me I should come back on 1 Dec because that is when my contract is due for an upgrade and I wouldn't have to pay the early upgrade fee, and that on the morning of the 1st December 2020 she will sms me by 9am, after checking on the system is the price of the deal I want is still the same as I will be a new month. No call was received ever.

On 1 December I went to the morningside store and was then assisted by Ncinile who then helped my upgrade my contract and get the devices I wanted. I indicated to Ncinile that I want the esim activated on the watch. She tried and then indicated that the system is not having a problem adding it. She then said she will give me a call later to update me.

I then explained my reservations about leaving without having the esim issue as the day before I was told I would be sms'ed but that never happened, but she gave me her cell number and assured me that she will call, so I then left.

On the first Dec 2020 she did call me at 5pm and indicate that it still wasn't going through and that she won't be in on the 2nd December but will get back to me on Thursday the 3rd December.

On Thursday, no call was received. I did try calling her but there was no answer and my call not returned. I also tried calling her on Friday and again no answer and my call was not returned. I then sent her an sms and still no response. On Monday I received an sms from Ncinile saying my esim has been activated but then I asked for the qr code and then I was ignored again.

No one picks up the phone when calling the morningside store number.

I sent an email complaint on 4 Dec 2020, I received an automated reply saying it will be tended to in 8 hours usually, only on 8 dec i received an email from an agent asking me to verify myself and I responded immediately but still no further feedback since then.

I have messaged MTN Sa on Twitter and my messages have been ignored.

Its now 10 days later and I am unable to link my watch to my network and I had to an mtn store 3 times to get 1 thing done which should have been done the first time once my mind was made up.

Since the esim is apparently active mtn better not expect me to pay as your *********** staff didn't give me a code to use the service.

This is utterly unacceptable. The time of your customers are not valued by the mtn chain as explained above.

It also seems like you can't actually offer the esim service, so why advertise for this?

Being your customers is proving to be extremely frustrating and disappointing and service lacks on every level as evidenced by the above.