Pathetic service and no response from MTN 808

Good day.<br> I did an upgrade at MTN THE GLEN store on 11/5/2015.I am being charged for services that has not been given to me.<br> I am currently purchasing data bundles cash because somewhere along the line someone is not doing their job properly.<br> My account was not updated with the bundles that I have subscribed to and I cant get through to anyone on 808 (I hold on for over 30 minutes with no answer). Absolute pathetic service from MTN...My next upgrade is definately going to be with a diff network provider.I did contact Ntombi from the glen branch and she said that they are on strike and i will have to phone 808 once the strike is over. PATHETIC!!!!PATHETIC!!!!PATHETIC!!!