TD
Thandeka D

1 reviews | Active since Jun 2015

13 Oct 2016, 20:27

Pathetic service and no respect for customers no

<p>Few month's ago I went to west gate to apply for a phone contract at Mtn. My application was declined reason being high risk band, I waited for 3 months and app**** again and declined again. Today I app**** again and it was declined and the gentleman who was assisting me suggested we call the Credit Bureau and my credit report was forwarded to Mtn there's no default or even missed payment. </p> <p> </p> <p>All my accounts including my home loan and credit card up to date. My application was reffered and I was callled and told it's once again declined. Thank you Mum for treating me like trash after so many years of being loyal. </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Oct 2016, 10:06
Official

Good day Thandeka,

Thank you for bringing this matter to our attention.

We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending on the score an application would be approved or declined.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Peggy
REQ:***