Pathetic service and NO communication.

I did an online upgrade on my mobile account on Monday 12 August 2019, the approval went very quickly, but had not one email, sms or phone call since then regarding the delivery of the handset that goes with the upgrade. I had to phone 3 times now, the first time time I phoned was Tuesday 13 August 2019, the response was, 'it was only approved this morning, they will call you tomorrow', the second call I made was Wednesday 14 August 2019, the response was, 'It was only approved yesterday, they WILL call you tommorow', the third call was this morning 15 August 2019, their response,'it normally takes between 7 and 14 days for the device to be delivered'. If I knew this, I would have done the upgrade in store. Pathetic service and NO communication.