Pathetic Service and no clear processes

<p style="margin: 0cm; margin-bottom: .0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;"> Good day MTN Legal</span></p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">I want to settle my mtn account and I was told that it is with the legal department after I have been transferred from pillar to post.</span></p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">I have been trying and trying to contact this department for over a week and a half now and it is only last week Friday that I was told that the MTN legal department does not have a direct line. This was only told to me when I had been trying for days when I decided to phone the MTN switch board.</span></p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">The lady at switchboard asked me to leave my contact details ***) so that the legal department will contact me regarding my account, that was on Friday and I haven’t received a call till this day. I have phone in again yesterday on the 808 customer care number and they promised the same thing.</span></p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">What is that I have to do to actually get through to the MTN Legal department or have them call me?</span></p> <p> </p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">This is totally pathetic and unacceptable.</span></p>