Pathetic service and misleading adverti*****t

"Dear Valued Customer. You are due for an upgrade @ MTN Clearwater (Next 2 McDonalds, opposite Foto First) on 01/12/20" is an sms I received from MTN few day ago. Today, on 01/12/20 I went to the MTN Clearwater but I was told I cannot be upgraded to the package of my choice because 'I am still on an old system and they might migrate me to new system in few weeks time' and I was encouraged to take the contract package that doesn't serve my needs. Really?

After 12 years on MTN contract this is really not the service I deserved. MTN, please stop advertising promotions you have no intention of offering to your customers because that make you look pathetic and misleading. You deserve negative rating for this mess and I hope you sort it out... very soon.

Kind regards Misled and disappointed 083 962 ####