PATHETIC SERVICE AND LYING TO GET A SALE

Good day As a longtime user of mtn I never thought that this is going happen I am very disappointed in the service regarding an upgrade and payment/debit order on 18 January 2024 please see attached documents. 1. I got an SMS from my bank that I must authorize a debi check payment which I did not do. I went to the bank and asked if this was legit the lady rep**** I don't have to worry it's not a **** see attached file. The next day the cell *** was disconnected from your service. I went to mtn at Welkom checkers. There I received bad news that the debit order was cancelled. Now my question is "WHO AUTHORISED THAT THE DEBIT ORDER MUST BE CANCELLED" surely I am the only one that can cancel the debit order. I went the mtn at checkers and payed the money via card and got connected again.Meanwhile while I'm there decided to upgrade seing that the upgrade was due. I took two (2) tablets where I was assisted by sales person Barend Lubbe that was on special. Barend Lubbe said to me that I only have to pay R150 for the upgrade and the monthly installment will be where I asked him 3 times are you sure +- R500 and he rep**** yes. 2. I went back and spoke to Gail Jansen about the debit order which she rep**** I must come in around the 28 or 29 of February 2024 so that the debit order can be activated again. So I went back to mtn checkers on the 29 February 2024 to activate the debit order. Which was done now here it comes: Gail Jansen told me that this month I don't have to pay the fee to stay connected so I asked Gail Jansen what will the installment be which she rep**** a once of R900 + on the 15 March 2024 which I did not budget for and the monthly installment will be R630 I'm not sure about the amount. So I said asked her where is Mr.Barend Lubbe because that is not what he said to me what my installment will be. I asked him 3 times are you sure because I can only budget R500 maximum. Now I have to sit with the worries how to pay. As a pensioner I can not afford that kind of money due to mtn personnel that stopped the debit order and did not gave me the right information from the beginning. I really think that is "ABSURD" and "UNPROFESSIONAL". I was at the same branch yesterday and spoke to Mr.Lubbe and asked him directly please find out what's going on and come back to me and no reply yet. If this matter isn't resolved to what was said to me then I think there is no other option to report it to a higher authority or ICASA. Regards Mr J.A.O du Toit Contact numbers *** or ***