Pathetic Service and Incorrect Billing

Item: MTN South Africa
Rating: 2
Author: Vasti V

After finally getting through to the help centre to lodge a complaint and query regarding incorrect billing (this after numerous failed attempts) I was informed that due \admin"mistake"

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Replies (1)

MTN South Africa's replyOfficial

22 Apr 2015, 10:47

Hello If only,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, a credit of R862.09 was processed to your account on the 13 April 2015 to rectify your account.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

MTN South Africa's reply22 Apr 2015, 10:47

Official