Pathetic service and *********** staff..without a working phone for 3weeks

<p>I took out a contract on a Samsung galaxy A7 from the MTN store in Baywest on upper level. The lady at MTN gave me her email so that I can send my pay slip. In the email I specifically asked that everything must be loaded on the phone in order for me to just use it. I also specified when my mom would be collecting my phone as I work during the week and can only get it on weekends. When my mom went to fetch the phone, the lady was so unprofessional. she made out to be so shocked that my mom is there to fetch the phone and made her feel very unwelcome, and said the phone isn't ready yet my mom must come later in the week. As my mom send me an sms I emailed the lady and asked when the phone will be ready, she emailed back asking "then only" do I want to keep my old number, I said I would prefer to keep the old number, but if they can’t I will take a new sim. She rep**** there would be possible porting issues and therefore a new sim is better. The second time my mom went to fetch the phone she had to wait a long time for them as they did not have stock of the sim card and needed to obtain the sim from another branch (after I sent an email my mom would be fetching the phone again). Finally after a time my mom could take the phone and bring it home (I also purchased a shatterproof screen). Right away I could see something is wrong as many of the things I wanted to download from playstore failed multiple times, even when linked to wifi. I just thought maybe there is something wrong with wifi. The second time I tried to use the phone to call out it said I need to rica my sim.... (How can a mtn store give a new sim without rica'ing the sim?) Now already 3 days passed. I went to MTN newton on Sunday 23rd Nov to rica my phone and my whatsapp messages came through and everything seemed fine without me using wifi and the guy said everything should be working. The next morning I noticed I’m not receiving messages or e-mails, when I drove to work it worked so I didn’t think anything of it, but it happened everyday where I could only receive messages when I was driving in certain areas, so basically I could use my phone for the 30min I’m driving and that’s it, unless I’m connected to wifi. So the third time I went to the MTN store next to vibes in greenacres, they said it’s just a network issue, and they adjusted the settings. When I went home it was still not working and I had to go back the next day, I went to MTN in food court at greenacres. Because she couldn’t get through to some kind of help desk, the lady send me to newton park, the specialist at Newton park said the phone is faulty I must take it back to baywest. I asked to speak to manager and she advised I can take the phone in to Samsung to do a warranty assessment, if approved I can just come and fetch a new phone, I asked her then is it possible to upgrade or change, and she said that wouldn’t be a problem. My mom went to Samsung for me because this is now already 3weeks that I am unable to use my phone. The first time they said it is a software issue, and they fixed it, when I got the phone I couldn’t access my playstore so my mom went back the next day to get the warranty assessment report and they approved as the phone is faulty. By this time I was furious as I will be paying a contract for which I do not have a phone. I went back to Baywest today to say I either want my contract cancelled or changed to the lowest plan they got. She said I can’t do that as I need to take the same phone or similar package, and I can’t upgrade to another phone after the manager told me the week before it would be fine!!!! When I eventually agreed to take the same phone they had a problem to give the new phone as they are not sure they can do that.. The whole time they had to phone a manager or something over the phone to guide them on what they needed to do. After 2 hours of waiting after we have shown them the reference number where the phone was approved so that I can obtain another phone, I decided to go home as nothing was being done…</p> <p>I do not live in PE so it is far for me to drive in and this morning was just another waste of my time and petrol. Here I now sit again going for the second week without a phone, have a new number which I needed to change with everyone but need to pay a monthly contract.</p> <p>I would definitely warn anyone even considering purchasing a phone with mtn against it. The staff is ***********, this is my first contract with you guys and I’m deeply disappointed. Never ever again!</p> <p>If I can’t cancel my contract why can’t I upgrade to the s7?</p> <p>When will I be receiving my new phone?</p> <p>I could have taken the phone back within 7days for new phone if the phone was Rica’d in the first place…..</p>