Pathetic service and *********** Staff

On the 7th of February I logged a complaint on Facebook and Twitter regarding MTN debiting my partners account and I quote " Bad service!!!!! My contract expired in November 2018. You debited me in December and January so I reversed the debits and that can end up damaging my credit profile and I get charged for reversing the debits. Below is the consultants details that confirmed that the contract is cancelled . Thanks Time : 13H42 Date :01/11/2018 Consultant : Gosejo Reference : ********** 80 Contact number 808. They responded same day and I quote " Hi Nickey Thank you for posting. Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way. Please be advised the contract has been cancelled as requested, the last debit order was on 21-01-2019.

Kind Regards Gillian The Social Media Team

The *********** and pathetic service is absolutely appalling! They went and deducted again costing us unnecessary money. I mean we done what we needed to do and gave notice for canceling the contract. The number has been non existent since 1 December. Why are you messing up his credit profile?????????

The service is so pathetic I don't even know what will make me change my perspective. I mean not even a complaint on social media will stop you from debiting the account!!! Must we change bank details after being with a bank for more then 20years? PLEASE MTN YOU ARE PATHETIC! YOUR SERVICE IS PATHETIC AND YOUR STAFF ARE ***********!