Pathetic service and incompetence!

Called your ****ty call center today and spoke to one of your many rude agents by the name of Nonhlanhla Mbele. I was querying a contract that you guys offered me 2 months ago for a useless tablet for my kids that never worked for R98 on the following number ********** 776. There were just so many issues with this contract from the inset. By the time the device was delivered I had already had enough. And what do you know, the damn thing didn't work. So I called you guys to collect it. Which was also a hassle as you guys use a ****ty courier service as well. By this time I was so frustrated. I asked to have the contract cancelled. Which was confirmed telephonically, yet at the end of the month you guys went and debited my account. I called once again the contract was supposedly cancelled and you guys even refunded me. When I received my statement it shows that I'm still being billed for it. So I call AGAIN! I had the pleasure of speaking to the lady I mentioned above who has no telephone etiquette whatsoever! Who informed me that the contract is still active and that I'm going to be charged an early termination fee of R1500 which defeats the purpose of the "cooling off period" I was advised of in the beginning. After going back and forth with this girl I realized it's pointless and asked to speak to a manager and she yells at me "REGARDING WHAT?" It's quite obvious what I wanted to speak to the manager about, but nevertheless she had the nerve to deny me that right. TWICE! I wasn't backing down. So she eventually gave in and put me on hold forever, probably hoping I was gonna get frustrated by your ghastly hold music and hang up. Eventually a gentleman came into the phone and advised me of a way forward and that the department who can assist me with my query only operates from Monday to Friday. So this means I have to take time of my working day on Monday to call your God forsaken ****center again to get an answer for a simple thing that was supposed to have been done months ago! THIS WAS MY INITIAL COMPLAINT ON THE 19/08 and I only received a response on the 30/08

TODAY I SENT A MESSAGE TO MTN BUT I FEEL I NEED TO POST IT IN HELLO PETER AS WELL BECAUSE OUR VOICES ARE GOING UNHEARD. MYN DIES NIT CARE ABOUT THEIR CUSTOMERS!!!

Hi there. On the 30/08 I was contacted by Nompumelelo who requested is send my contact and ID number regarding a query that is still not resolved since June. The account is in my husbands name Mr. A Lupiya ********** 957 ID ********** 142189. He call the call center again on 3 occasions and this is how long you guys make your customers hold <this was a screenshot of how long he was holding for> If this does not get sorted. I'm going to the Ombudsman. Cause I have really had enough of this! Cause now we are being told we owe you R1700. The lack of customer service at MTN is flippen disgusting honestly!!! So today. After 2 hours of holding and being passed around from pillar to post, nothing! The issue is still there and yet you guys have the nerve to send us messages that we owe you money which would not have been the case if people had done their jobs to begin with. It's been 3 months of backs and forwards.

BASICALLY YOU GUYS ARE QUICK TO PICK UP THAT YOU ARE OWED MONEY BUT YOU CANT ASSIST YIUT CUSTOMERS WHEN THEY NEED YIUR ASSISTANCE. AND TO TOP IT OFF YOUR CALL CENTER AGENTS ARE RUDE AND UNTRAINED. EVERYTHING ABOUT MTN HONESTLY DISGUSTS ME SERIOUSLY. I CANT UNDERSTAND HOW, IN A COMPANY SO HUGE, NOT ONE SINGLE PERSON CAN ASSIST! NOT ONE????