1 reviews | Active since Feb 2016
PATHETIC SERVICE AND ********** BILLING!!!!!!
I have 2 contracts with MTN and pay roughly about R500 for both each month from the time I upgraded late last year. After my data and minutes finish, I top up with airtime and buy data. I was not aware of a usage limit as I wasn't told about this but on the 13/03/2016 I got hit with a message that stated I have exceeded my CREDIT LIMIT ( something I didn't know I had) of R1200 and my lines have been suspended. After calling in and arguing this, my main line was reconnected and I was promised a call on the 22/03/2016 which never happened. I had then called in today morning and spoke to a very rude consultant who didn't assist me in any way. My main argument is that I DID NOT increase this \credit limit\" as I don't know how to do that and didn't even know it existed so I will NOT be paying this ridiculous amount. What I am confused about is that when we call through, u ask us for our 4 digit security pin to verify that you speaking to the right person before doing anything but you allow people to INCREASE THEIR LIMIT on the phone with no verification, nothing!!!!! REALLY, MTN?????? If this is not sorted out ASAP, I will cancel both my contracts and will not pay a cent!"
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note that the credit and usage limit are 2 different functions.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act Law, which provides us with a score based on your affordability.
This credit limit is for both lines. Credit limit cannot be increased by the client you need to call in for this to be done via our credit management department. The system reflect that you have changed the usage limit from R0.00 to R1200.00 on the 13-3-2016 via the short code #141*0# or #141*5*. Please do not set up the usage limit so high. We do pick up the usage limit is changed back to R0.00. The data charges on the March invoice are valid.
The system will use the unfilled invoices(not finalized) once the unfilled balance for 2 lines reach 90% of the credit limit the account will be suspended for outgoing calls.
The usage limit change has been done from your device. The credit limit has not been increased.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note that the credit and usage limit are 2 different functions.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act Law, which provides us with a score based on your affordability.
This credit limit is for both lines. Credit limit cannot be increased by the client you need to call in for this to be done via our credit management department. The system reflect that you have changed the usage limit from R0.00 to R1200.00 on the 13-3-2016 via the short code #141*0# or #141*5*. Please do not set up the usage limit so high. We do pick up the usage limit is changed back to R0.00. The data charges on the March invoice are valid.
The system will use the unfilled invoices(not finalized) once the unfilled balance for 2 lines reach 90% of the credit limit the account will be suspended for outgoing calls.
The usage limit change has been done from your device. The credit limit has not been increased.
Kind Regards,
Alice van der Merwe
***