1 reviews | Active since Sept 2013
Pathetic Service and Breach of Contract by MTN
I took out a business contract with MTN at the beginning of July 2020 and the package that was on offer was 220GB data (110GB office hours and 11GB anytime) however when i got home i logged into the router to be shown !02GB. After contacting the store that the contract was taken at the consultant advised he started a ticked with the relevant department (this was on the 9 July) followed up again today and just told via email he is awaiting feedback. The number at the store does not work and the only contact is via email. To me this constitutes a breach f contract on MTN part as i signed for a package paying R599pm only to be given less than what was promised.
This is the first time dealing with MTN and what pathetic service where i have to constantly follow up on my query. Again this is for my business and if this is the service given to business then i can only imagine the service given to its individual clientele.
Absolutely pathetic and unnecessary to say the least. Service is shocking at the store in question
