Pathetic service and breach of contract.

In January 2018, I signed up for a data contract. I was given pro-rata data however charged for the full month.

February 2018, my device was loaded with the incorrect data and once again charged incorrectly but this time I was charged for additional data.

I queried the data and billing issue and was advised that it would be looked into and fixed. The additional amount charged was finally credited back to me after 2 months. But prior to this being done I decided to cancel the entire contract and return the device as I was not receiving the correct data (and MTN could not even get a bill right).

MTN however continued billing me for the data and device, I made query after query. I called the MTN Call Centre (which was no help at all) and spoke to the Store Manager. Finally in November 2018 my monthly bill was corrected.

Next step to fight for my credit. I have been emailing the manager Shameega Opperman and consultant Kashiv Louw since November 2018 but they just choose not to respond. I feel that the service received from both the manager and consultant has been pathetic. It's terrible that they would disregard a customer’s request/email.

I have paid the incorrect bill for almost a year (as I know that if I default on my payment, MTN will switch off my other devices). What's even more disgusting is that I get requests to upgrade my existing contract/s.

I really just want this matter resolved as I am tired of dealing with MTN Westgate Mall, Mitchell's Plain. Shameega Opperman and Kashiv Louw you have provided the worse service! Absolutely Shocking...