jN
jayde N
1 reviews | Active since Oct 2013
26 Feb 2015, 10:23
PATHETIC SERVICE AGAIN
TWO MONTHS NO PHONE???<br> <br> I get emailed last week Friday saying within 54 hours I will be contacted, working hours??<br> Well we are at 96 working hours? Please people can somebody competent contact me.<br> <br> any indication of how long it could take to fix a phone?<br> <br> a year??<br> <br> I have a loan phone that doesn't even work, completely useless to me??????
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MTN South Africa's replyOfficial
03 Mar 2015, 08:50Hello J Nunes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply03 Mar 2015, 08:50
Official
Hello J Nunes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***